Privacy Policy
This Policy was last updated in May 2011.
Scope
Balaji Teleserve Pvt Ltd. and its parent company, subsidiaries and affiliates
(collectively "Phoenix Secure", "us", or "we") appreciate the interest you
("You" or "Your") have shown in our products and services by visiting our
websites, www.phoenixsecure.in or related communication channels (collectively,
the "Websites"). This Privacy Policy outlines our guidelines for the information
Phoenix Secure collects when You interact with Phoenix Secure, such as when You
visit our Websites, when You use the products and services offered by Phoenix
Secure, like GPS Tracker services, when You subscribe to our newsletter or when
You call our Customer Support.
"Personal Information" is information about You that is personally identifiable
to You like Your name, address, e-mail address, or phone number.
"Anonymous Information" means information that is not associated with or linked
to Your Personal Information. Anonymous Information does not permit
identification of You. Anonymous Information, such as basic usage statistics
regarding Your use of the products and services offered by Phoenix Secure, does
not by itself identify You to Phoenix Secure, though such information may be
unique or consist of or contain information that You consider personal.
In accessing the Websites You accept all the terms and conditions of this
Privacy Policy. You also agree that Phoenix Secure may amend and/or revise this
Privacy Policy at its discretion, and You agree to be bound by these revisions
and amendments. Your Personal Information may be processed in the country where
it was collected as well as in other countries (including the United States)
where laws regarding processing of Personal Information may be less stringent
than the laws in Your country.
If You do not agree with the terms and conditions of this Privacy Policy we
request that You immediately cease using and accessing the Websites as well as
the products and services for which You need to provide Personal Information.
Collection of Information by Phoenix Secure
The Personal Information we gather from You helps us learn about our visitors
and customers. We use this information to provide You with our products and
services and the products and services of our carefully selected partners, to
develop new products and services, to better tailor the features, performance
and support of our products and services, and to offer You additional
information and opportunities.
We collect Personal Information that You submit to us voluntarily through our
Websites and Your use of our products and services. We may collect Anonymous
Information passively or actively. The types of Personal Information and
Anonymous Information we collect are:
• If You set up a Phoenix Secure account, we will collect Your contact details
such as name, address, gender, email address , country , vehicle registration
number , vehicle model , mobile number and the serial number of Your Phoenix
Secure device as well as, if appreciated, the information You provide us with in
order to receive the newsletter of Your preference.
• If You buy products or services from our webstore, we will collect Your full
name, the name of Your company (if applicable), Your postal address (for
shipping and billing purposes), e-mail, phone number, and all the information we
need to process Your payment of the purchase amount and the fulfilment of Your
purchase and/or subscription, such as a bank account number or a credit card
number.
• If You request customer support services for Phoenix Secure products and/or
services, we will collect Personal Information to enable us to provide customer
support services to You, including Your name, mailing address, phone number,
email address, and contact preferences. We will also collect other information
about the Phoenix Secure products You own, such as the serial numbers, date of
purchase and information related to a support or service issue, some of which
might include Personal Information.
• By using a bulletin board or a chat room at our Websites, You should be aware
that You are sharing all information You post on such bulletin boards or chat
rooms with other users, including any Personal Information that You may choose
to share, which shall become public information. Please choose the information
that You share carefully. Phoenix Secure has no control over and is not
responsible for anyone's use, misuse, collection or disclosure of information
You provide on a bulletin board or in a chat room by any third party. The
information presented on bulletin boards and in chat rooms reflects the views of
the individual users.
• You may also be asked to provide Personal Information about a person other
than Yourself (for example if You want to purchase a gift for someone and this
Personal Information is required for the fulfilment of the delivery of Your
purchase), such as name, address, email address. This Personal Information is
used only for the purpose for which You provide it to Phoenix Secure.
• Phoenix Secure may collect Personal Information through surveys for market
research purposes to gain a better understanding of our customers, to improve
our products and services, and to develop new products and services. The
information we collect in such instances depends on the survey, but might
include Your name, address, age, information about Your use of our services and
products and the like.
• If You send us an email to apply for a position with Phoenix Secure, we will
collect Your email address and the full content of Your email, included attached
files, such as resumes, and other information necessary to process Your
application.
You represent, warrant and covenant that any Personal Information that You
supply to Phoenix Secure is true, complete and accurate in all respects. You
agree to notify Phoenix Secure immediately of any changes to Your Personal
Information via our Websites.
Cookie Policy
Our Websites use Cookies to allow Phoenix Secure to collect data about the
visitors of the Websites and users of our service (that we may associate with
Personal Information that we have collected from You) and to customise and
personalise our Websites for its viewers. A "Cookie" is a small text file that
is placed on Your hard disk by a web server and is used by our Websites to
identify Your computer whenever You visit our Websites. Phoenix Secure uses
Cookies to store Your preferences and other related information. Phoenix Secure
does not use Cookies to gather other information from Your personal computer.
Cookies can be removed by following Internet browser help file directions. If
You choose to disable Cookies, some areas of the Websites may not work properly.
Information Collected Via Technology
As You navigate our Websites, certain Anonymous Information may also be
collected passively, including Your Internet protocol address, browser type, and
operating system. We also use Cookies and data like Uniform Resource Locators
(URL) to gather information regarding the date and time of Your visit and the
information for which You searched and viewed. We use this Anonymous Information
to measure the traffic on our Websites and to help us make our Websites more
useful. We delete this information after a period of time.
Phoenix Secure may gather Anonymous Information from Your Phoenix Secure device
when You are using it or when You are connecting it to a computer by using
Phoenix Secure. This Anonymous Information includes location information
(information about Your location), information on how long it took You to travel
certain routes, traffic patterns and on any technical glitches You may have
encountered. The nature of the Anonymous Information that Your Phoenix Secure
device transmits to us will not enable us to trace it back to an identifiable
person; provided, however, You may elect to permit us to associate such
Anonymous Information with Personal Information we have collected from You to
provide You with specific location-based services that are tailored to meet Your
needs or interests, to improve our products and services or to enforce the
agreements, terms and conditions related to our Websites, products and services.
Personal Information we receive from Other Sources
We may receive Personal Information about You from third parties that provide us
with data from their databases. We may add this information to the information
we have already collected from You for the purposes described in this Privacy
Policy.
How does Phoenix Secure processes Personal Information and Anonymous
Information?
• Personal Information will be collected, processed, and used by Phoenix Secure
for the purposes set out in this Privacy Policy.
• Your Personal Information is used by Phoenix Secure to perform its obligations
resulting from the delivery of the Phoenix Secure products and/or services to
You, under the End-User Licence Agreement, Limited Warranty, if any, or any
other terms that may apply. Phoenix Secure uses Your Personal Information to
respond to Your questions and to fulfil Your requests or to manage interactive
customer programmes. Phoenix Secure is entitled to contract third parties for
its fulfilment of its obligations hereunder, however, Phoenix Secure will not
provide Your Personal Information to a third party without Your permission,
except as necessary to process Your order, fulfil Your requests or manage the
interactive customer programmes or if compelled by law. These third parties may
help Phoenix Secure to i.e. process information, fulfil customer orders, deliver
products to You, manage and enhance customer data, provide customer service,
assess Your interest in our products and services or to conduct customer
research or satisfaction surveys. These third parties are obligated to protect
Your Personal Information in accordance with this Privacy Policy. Phoenix Secure
is and will remain responsible for the use of Your Personal Information.
• Phoenix Secure uses Personal Information to contact You via mail, via email or
phone to inform You of our (new) products and/or services, promotions we may
offer, to submit a customer survey and any other marketing activity. Phoenix
Secure is entitled to contract third parties to perform its direct marketing
activities. Phoenix Secure may use Your Personal Information to conduct market
research, to improve our products and/or services, to provide more responsive
customer service and to improve our Websites and related Communication Channels,
products and services.
• Phoenix Secure also uses Personal Information to contact You, always on an
"opt-in" basis, via mail, email address or phone to inform You of product and
services of our carefully selected partners.
• Phoenix Secure may provide, distribute or disclose Your Personal Information
to third parties where Phoenix Secure reasonably believes that it is required to
do so to conform to legal requirements or litigation, to protect and defend the
rights or property of Phoenix Secure or other third parties, to enforce this
Privacy Policy or act to protect the interests of its users. Phoenix Secure is
also entitled to disclose Your Personal Information for the purposes of national
security or other issues of public importance.
• Your Personal Information and Anonymous Information are stored by Phoenix
Secure in a central database. This central database is used by Phoenix Secure on
a "need to know" basis in accordance with this Privacy Policy.
• Phoenix Secure is entitled to exchange any Personal Information between the
Phoenix Secure companies including those based in countries within and outside
the EU, for the purposes set out in this Privacy Policy.
• Phoenix Secure may create Anonymous Information records from Personal
Information by excluding information (such as Your name) that makes the
information personally identifiable to You. We may use this Anonymous
Information to analyse usage patterns, to improve all our services, to develop
new services and reserve the right to use and disclose Anonymous Information to
third parties in its discretion.
• We may also use Personal Information to resolve disputes, collect fees, and
troubleshoot problems or to prevent potentially prohibited or illegal
activities, and enforce our terms and conditions.
• If our company or our assets are acquired by another company, that company
will possess the Personal Information collected by us and it will assume the
rights and obligations for Your Personal Information as described in this
Privacy Policy.
Our disclosure of Your information
We may disclose Personal Information to respond to legal requirements, to
enforce our policies, to respond to claims that a listing or other content
violates the rights of others, or to protect anyone's rights, property, or
safety. Such Personal Information will be disclosed in accordance with
applicable laws and regulations.
We may also share Your Personal Information with:
• Members of Phoenix Secure's trusted complainant programme when we in our sole
discretion believe such disclosure is reasonably necessary or appropriate in
connection with an intellectual property infringement, piracy, or other unlawful
activity. In such events, we will disclose name, street address, city, state,
zip code, country, phone number, email address and company name.
• Law enforcement or other governmental officials, in response to a verified
request relating to a criminal investigation or alleged illegal activity. In
such events, we will disclose information relevant to the investigation, such as
name, city, state, zip code, telephone number, email address, user account
history and IP address.
• Without limiting the above, in an effort to respect Your privacy and our
ability to keep the community free from bad actors, we will not otherwise
disclose Your Personal Information to law enforcement, other government
officials, or other third parties without an official request, court order or
substantially similar legal procedure, except when we believe in good faith that
the disclosure of Personal Information is necessary to prevent imminent physical
harm or financial loss or to report suspected illegal activity.
Please note that if You access our Websites from a shared computer or a public
computer, such as one in an internet café, certain information about You, such
as Your user account, may be visible to other individuals who use the computer
after You.
Your Choices regarding Your Personal Information
We offer You choices regarding the collection, use and sharing of Your Personal
Information. When You receive newsletters or promotional communications from us,
You may indicate a preference to stop receiving further communications from us
and You have the opportunity to "opt-out" by following the unsubscribe
instructions provided in the e-mail. However, regardless of Your indicated
e-mail preferences, we may send You service e-mails regarding our products and
services or notices of any updates to the terms and conditions or Privacy
Policy.
You may change any of the Personal Information in Your account by editing Your
account information.
Accessing, reviewing and changing Your Personal Information
You can see, review and change much of Your Personal Information by signing in
to Your Phoenix Secure account. Generally, we will not modify Your Personal
Information because it is very difficult to verify Your identity remotely (e.g.
via telephone). You must promptly update Your Personal Information if it changes
or is inaccurate. Once You make a public posting, You may not be able to change
or remove it. Upon Your request, we will close Your account and remove Your
Personal Information from view as soon as reasonably possible, based on Your
account activity and in accordance with applicable law. We do retain Personal
Information from closed accounts to comply with law, prevent fraud, collect any
fees owed, resolve disputes, troubleshoot problems, assist with any
investigations, enforce our terms and conditions, and take other actions
permitted by law.
Transfer of Business Assets
In the event that Phoenix Secure undergoes a change of control or is sold or
transferred, or in the event that substantially all of its assets are sold or
transferred to a third party, Phoenix Secure's website, products and services,
and any personally identifiable information collected by Phoenix Secure, will be
among the transferred assets. By using our Websites, products and/or services,
You hereby agree and consent to such transfer or assignment of Your Personal
Information collected by Phoenix Secure or to a change of control of Phoenix
Secure, and You further waive any claims that could be made against us in
relation thereto.
Feedback
If You provide feedback to us, we may use such feedback for any purpose,
provided we do not associate this feedback with Your Personal Information.
Phoenix Secure will collect any information contained in such communication and
will treat the Personal Information in the communication in accordance with this
Privacy Policy.
Other Sites
Our provision of links to other Websites or locations is for Your convenience
and does not signify our endorsement of these other Websites, location or its
contents. We have no control over, do not review, and cannot be responsible for
these third party Websites or their content. Please be aware that the terms of
our Privacy Policy do not apply to these outside Websites.
Safeguarding the information You share with us
We recognize our responsibility to protect the Personal Information You entrust
to us. We take precautions including administrative, technical and physical
measures to safeguard Your Personal Information against loss, theft, and misuse,
as well as unauthorized access, disclosure, alteration, and destruction. However
We cannot fully eliminate security risks associated with Personal Information
and Phoenix Secure cannot be held liable for any unauthorised access or use of
the data You have supplied to Us
You can also take precautions to protect Your Personal Information when You are
on the Internet. Change Your passwords often using a combination of letters and
numbers, and make sure You use a secure Internet browser.
Privacy questions
If You think that the use of Your Personal Information is not in alignment with
the purpose for which You have provided it to Us, as described in this Privacy
Policy, or if You have any questions or suggestions regarding this Privacy
Policy, please contact Us at We do not intentionally gather Personal Information
about visitors who are under the age of 16.
Privacy Policy Updates
This Privacy Policy is subject to occasional revision, and if we make any
substantial changes in the way we use Your Personal Information, we will post a
notice on this page. If You object to any such changes, You must cease using our
Websites and our products and services where Personal Information is collected.
Continued use of our Websites and our products and services following notice of
any such changes will indicate Your acknowledgement of the changes and agreement
to be bound by the new terms and conditions.