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I agree to the Terms & Conditions
 
Balaji Teleserve Pvt Ltd.

B-261, First Floor B-Block, Palam Extension Dwarka Sector -7, New Delhi - 110075.
("Phoenix Secure")

1) Scope
These Terms and Conditions shall apply to all orders submitted or to be 
submitted by you for any item, service or subscription offered to you on or via 
the Phoenix Secure website, Phoenix Secure HOME, a Phoenix Secure device or 
other Phoenix Secure application (referred to in these Terms and Conditions as 
the "Products"), including, but not limited to, (i) hardware devices, 
accompanying items and accessories including devices, items or accessories 
containing pre-installed software ("Hardware") and (ii) services offered by 
Phoenix Secure from time to time ("Services"), which may include (separately or 
bundled) Internet-based services or location based services, data services, real 
time information services such as SMS Alerts or Voice Call Alerts, or the 
provision of other data, information, (third party) functionality or content, 
whether offered to you on a subscription basis ("Subscription") or on a pre-paid 
basis and delivered in one or more parts.
2) Orders
a) Any order submitted is subject to acceptance by Phoenix Secure. Only upon 
acceptance by Phoenix Secure by way of an order confirmation the agreement is 
concluded. 

b) Phoenix Secure reserves the right to reject any orders in full or in part or 
to apply a maximum order amount. 

c) All orders for Hardware are subject to stock availability.
3) Price and payment
a) Prices indicated on the website are including VAT. Shipping and handling 
charges (if any) will apply in addition to the price indicated on the website. 
You are responsible for any local sales taxes, other taxes and government 
levies, if any, associated with the order. Prices are subject to change at any 
time but will not affect orders for Hardware, (pre-installed) software 
("Software") or Services made prior to the date of the change (subject to clause 
7c). 

b) All orders must be paid for through the payment service as made available by 
Phoenix Secure ("Payment Service"). In order to submit orders and use the 
Payment Service you must supply details of your preferred payment method, 
billing and shipping address (if applicable) and/or any other details necessary 
to complete the order. 

c) If, for whichever reason, collection through the Payment Service should fail 
Phoenix Secure will invoice you by post/email for the amount payable, which must 
be paid by cheque, postal order or credit card within 15 days from the date of 
invoice.
4)Limited Liability
The customer understands that GPS Tracker provided by Balaji Teleserve Pvt Ltd - Phoenix Secure operates using a SIM Card & GPRS service which further communicates with Data Servers to process the data. Since it is all dependant on uptime Phoenix Secure will not be liable for any loss arising out of failure of any service. Balaji Teleserve Pvt Ltd shall pay maximum amount equivalent to the value of the hardware purchased by the customer.<br/>
5) Delivery and risk of loss 
a) Phoenix Secure will endeavour to deliver or activate the Product within 30 
days of order acceptance. If multiple Products are ordered, Phoenix Secure 
reserves the right to deliver or activate each Product separately. 

b) Products will be delivered either to your delivery address or possession, or 
electronically. The risk of loss or damage to the Products will pass to you at 
the moment the Products are delivered to you. 

c) If you refuse or neglect to take delivery of the Products, Phoenix Secure 
reserves the right to charge you for the reasonable cost of storing the Products 
until delivery can be made. 

d) If delivery to you should fail for any reason outside of Phoenix Secure�s 
control, Phoenix Secure reserves the right to cancel the agreement and refund 
any monies paid. 

e) If Phoenix Secure delivers a Product to you or activates a Rent Plan on your 
device by mistake, you shall immediately inform Phoenix Secure of its mistake by 
email via http://www.phoenixsecure.in/contact-us.php. 

f) Acceptance of a non-ordered Product does not relieve you from acceptance and 
payment of the Product you initially ordered, unless otherwise agreed with 
Phoenix Secure. 
6) Cancellation Policy Hardware
a) Phoenix Secure allows you to cancel a purchase agreement for Hardware for any 
reason provided that it has not yet been used at any time during the 14 working 
days following the date of delivery to your delivery address, and will refund 
the purchase price actually paid. If you choose to cancel the purchase agreement 
for Hardware, you must contact Phoenix Secure during the 14 working days 
following delivery by email to obtain a Return Materials Authorisation number 
and return the Hardware in its original packaging, free of all interests, liens, 
or claims otherwise, to the address provided by Phoenix Secure. Phoenix Secure 
may charge you for any directly associated shipping or postage costs incurred.


b) You agree that the performance of Services by Phoenix Secure will commence 
immediately on Phoenix Secure�s acceptance of your order. You will not be able 
to cancel such Services after such performance commences, which includes, but is 
not limited to, downloading, installing or activation of the Service by you