Frequently Asked Questions
- In Layman Terms what is a GPS Tracker ?
- Is a GPS Tracker visible ?
- What is the Power Source of a tracker ?
- What if anyone disconnects the tracker ?
- Why do I need to pay a monthly fee ?
- What is Voice Alert ?
- How much time does it take for Installation ?
- Can I install the Tracking Device myself ?
- Does this device affect the warranty of my car ?
- What is the Limit of GPS Tracker ?
- Where can I check the location of my car ?
- Can I check my car on mobile ?
- What Maps do you use ?
- Can I see where my car was some days back ?
- Can I check Fuel Usage ?
- Do you have fuel sensors for Trucks ?
- Do I need to buy SIM Card ?
- In Layman Terms what is a GPS Tracker ?
- A GPS Tracker is an electronic security device which is installed in your Vehicle. A GPS Tracker communicates with Satellites to get its exact location on Earth which are called co-ordinates.
The GPS Tracker then transmits these co-ordinates also known as Latitude & Longitude Information to our Data Centres where we store the information about your device via GSM Network. These Co-ordinates are then translated into an address and reported back to you.
GPS Tracker can report various security events like Car Door Open , Car Ignition On/Off , Vehicle Tampering , Theft , Speed of Car , Location of Car , AC status in the car , Temperature inside Cold Storage Trucks , Fuel in Cars / Trucks. - Is a GPS Tracker visible ?
- No, GPS Trackers are installed in such a way so that they are not visible to anyone. Our Technicians ensure that the device is hidden securely.
- What is the Power Source of a tracker ?
- The device gets its power from the battery of the vehicle.
- What if anyone disconnects the tracker ?
- Don�t worry , in case of disconnection you will get sms alert on your registered mobile also our GPS Tracking systems will draw power from their internal battery which can last upto 4 hours to 5 days or more.
- Why do I need to pay a monthly fee ?
- A monthly recurring fee needs to be paid for SIM Card because GPS Trackers need to communicate with our data centre via GPRS. The monthly rent also includes the server charges , SMS Alert charges , Voice alert charges.
- What is Voice Alert ?
- Voice Alert is a revolutionary technology in GPS Tracking provided only by Phoenix Secure all over the world. If anyone opens the door or turns your car on/off you get a call on your Mobile Phone and our operator informs you about the event. This is just like having someone sitting in your car calling you eveytime anything happens with your car.
- How much time does it take for Installation ?
- Installation generally takes 30 to 45 minutes depending on the complexity of the car. The higher the model the more time it takes for installation since wiring has to be done in a proper way.
- Can I install the Tracking Device myself ?
- We would recommend this device to be installed by a trained professional of the company. You can install this device if you are fully aware of the wiring in a car.
- Does this device affect the warranty of my car ?
- No, our devices are installed fully in compliance with automobile vendors. We don�t cut any wires in the vehicle making it warranty safe.
- What is the Limit of GPS Tracker ?
- Since our devices work via satellites a GPS Tracker can go anywhere in the world. This totally depends on the GSM Network , if the SIM card in the GPS Tracker is restricted to India then the SIM will only work in India if it�s a global roaming SIM then it can work all over the world.
- Where can I check the location of my car ?
- Our system is a fully online web based system, you can login to view your car details from anywhere in the world.
- Can I check my car on mobile ?
- Yes, you can visit our website via mobile to check the status of you car. Also to check location of your car your can send an SMS by typing LOCATE and sending it to 56767 ( This option works only in India ) .
- What Maps do you use ?
- Our system uses Latest Google Maps Version 3. These are the best in the industry so far.
- Can I see where my car was some days back ?
- Yes, Of course all the data is stored on our servers for a period of upto 1 year depending on the Monthly rental plan. You can see exactly where your car or truck was at a given point of time.
- Can I check Fuel Usage ?
- Yes, Our devices have fuel check facility also.
- Do you have fuel sensors for Trucks ?
- Yes, We have customized fuel sensor for Indian Trucks with sizes starting from 12 inches upto 28 inches.
- Do I need to buy SIM Card ?
- No, Sim card is provided with our GPS Tracker.